Shipping & Returns


Orders are shipped via Australia post either registered or express post which allow for tracking.

Orders have a flat rate of $10
Orders over $100 ship FREE.

Express shipping is available. This will be $12.50 with delivery within 1-3 business days. However due to the current climate Australia Post will not guarantee this time frame

Order Timeframes
Most products are made to order once your order has been placed. Please allow up to 2 weeks for your piece to be handmade. If you require a piece in a quicker timeframe, please get in touch before placing your order to see what is possible. 

Refunds & Returns

Please choose carefully as I am unable to offer returns or exchanges for change of mind.

I want you to be 100% satisfied with your order. Please email if you are not satisfied with your order.

If you have ordered something that is not suitable you can return the item for a full refund as long as the following conditions are met:

Goods must be returned to Crystal Sass within 3 days of receipt of the order

Goods must be returned in its original, unused, undamaged condition.

It is your responsibility to ensure that I receive the goods back at the studio in its original, unused, undamaged condition, so I recommend you pack them carefully and use recorded or tracked delivery.

Postage charges are only refundable for faulty goods.